Numark Leadership Programme - Managing Poor Performance

Being able to deal with challenging performance issues confidently and proactively helps to manage any difficult situation in the workplace. It is important to recognise when employees aren't performing to the standards you have set and what action you can take to help improve their performance.

By the end of this workshop you will be able to:

• recognise the need to deal with poor performance or challenging issues as soon as they occur
• prepare for and conduct a courageous conversation
• explain the difference between conduct and capability
• prepare a case file for more serious issues
• manage issues of conflict within the workplace

This module is suitable for pharmacists, pharmacy managers or anyone who is leading a team.

Click here to download a PDF of the module if you would prefer to view this in print. You should still use the online learning log to record your learning.